Find answers to commonly asked questions. Whether you have questions about our products, shipping, returns, or anything else, you can find the answers you need here. If you can't find the answer to your question here, don't hesitate to contact us. We're always happy to help!
I received an item that was damaged/defective. What should I do?
While we do thoroughly suspect our pieces before they are shipped out, on the off chance that an item arrives damaged, we are so sorry! We are happy to exchange this piece out for a brand new one. Please email us at firstname.lastname@example.org with your order number and photos of the damaged item and we will take care of the issue right away!
Do you offer gift receipts?
Unfortunately, we do not offer gift receipts at this time.
I placed an order online, but received a notification that the item(s) I ordered was out of stock. What now?
Our admin team will reach out to you by email or phone and will provide you with options on what to do next. We can either switch out the item for something similar, or if you are no longer interested, we will provide you with a refund.
Where do you ship to?
We ship to all 50 states in the U.S as well as most countries internationally.
How much does shipping cost?
Vibe Jewelry is proud to offer free shipping on all US orders.
Please refer to our Shipping Policy for current shipping rates
How long will it take for my order to arrive?
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive another email with a tracking number that will provide additional information on delivery estimates. Please note that U.S orders will take 3-6 business days (depending on your shipping option). International orders are based on specific location and more information will be calculated at checkout.
Do you offer expedited shipping?
Yes, we offer both USPS Priority and Express Shipping where available.
For our most up-to-date shipping terms, please refer to our Shipping Policy .
How do I track my shipment?
When you place an order with us, you will receive a confirmation email once your order has shipped. This email will include a tracking number that you can use to check the status of your order. Please allow up to 48 hours for the tracking information to become available. If you do not receive your order within 10 days of receiving the shipping confirmation email, please please email us at email@example.com, give us a call at 1-(340)-643-1122 or Start a chat with our team and provide your name and order number so that we can look into the issue for you.
Can I ship to a different address other than my own?
Yes, you can ship to a different address from your own. Simply provide the alternate shipping address when you place your order.
Do you ship internationally?
Yes we ship internationally! International shipping rates will be displayed at checkout based on destination and shipping method selected.
Can I place the order online and pick it up in the store?
Yes, you can place an order online and pick it up in the store. Just make sure to include a note in the order notes indicating that you would like to do so.
Do you offer shipping insurance?
Yes, we offer optional shipping protection through our partner, Route. If you would like shipping protection on your order, toggle the Package Protection option in your cart. The cost of the insurance is $1.50 for orders under $100 USD, and 2.5% of your order total for orders over $100 USD.
I purchased Route protection and my package was lost/damaged/stolen. What should I do?
Report the issue to Route either through the mobile app (iOS or Android), through the email you received from Route after placing your order, or by going to claims.route.com. Make sure to have the email address you used to purchase and your order number ready. Their team will assist you with any questions you may have. Please refer to the full policies from Route here.
What is your return and exchange policy?
Vibe wants you to be 100% satisfied with your purchases. If you are not completely satisfied you may return your item(s) within 30 days for store credit or exchange them for new pieces. We do not offer cash refunds. Shipping fees will not be refunded.
Please use our Returns/Exchanges portal for all returns and exchanges.
I bought an order online. Can I exchange it in stores?
Yes, you can come in and exchange at either location as long as it is within 30 days of your purchase.
Do you provide a shipping label for returns?
We are currently unable to provide shipping labels for repairs, returns, or exchanges.
What is your warranty?
Since 2004, Vibe Jewelry has stood behind our fantastic warranty:
If your jewelry is damaged, we will repair or replace it whenever possible, no matter when you bought it!
Are lost pieces covered by the Warranty?
No, lost or stolen pieces are not covered by our warranty.
How do I create a Vibe account?
You may create an account by visiting the Create an Account page.
I forgot my password. Can you help me?
If you forgot your password, please visit the Account Recovery page to reset your password.
I requested a password reset link, but don’t see the email in my inbox. What now?
If you cannot find your Password Reset email, please check your spam or junk folders. In rare cases, some email providers may misclassify the account recovery email as spam or junk.
Can I delete my account?
Of course, but we'd be so sad to see you go. We love having you as part of the Vibe family! If you still want to delete your account, please email firstname.lastname@example.org and make sure to include the full name and address on your account as well as the account email address (if different from the one you are using to contact us)
What is Vibe Rewards and how does it work?
Vibe Rewards is all about rewarding and thanking our loyal customers. Membership is complimentary & allows you to earn Vibe Petro Points every time you purchase qualifying items at Vibe Jewelry, both online and in-store. You can then redeem the Petro Points you earned for exclusive reward coupons ー it's as easy as that!
How do I sign up for Vibe Rewards?
If you have a Vibe account, you are automatically enrolled in our loyalty program to earn Vibe Petro Points. To check if you are a member, log in to our website and click on the rewards icon located in the bottom left corner of the page.
How do I earn Vibe Petro Points?
Earn more Vibe Petro Points for different actions, and turn those Petro Points into awesome rewards!
- Signup: 250 Vibe Petro Points
- Place an order: 3 Vibe Petro Points for every $1 spent
- Like on Facebook: 250 Vibe Petro Points
- Share on Facebook: 250 Vibe Petro Points
- Follow on Instagram: 250 Vibe Petro Points
- Celebrate a birthday: 1000 Vibe Petro Points
Where do I see my points, rewards, and benefits?
Hit the "Rewards" button anywhere on our website to open the Vibe Rewards panel. You may also find your current points balance on the My Account
How do I turn my points into rewards?
You can spend points under the 'ways to redeem' section of your rewards panel. Here you will find the amount of points that are required to claim your rewards.
Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. It's worth noting that only one reward is allowed per order.
Will I get my points back if I return my order?
Sure! Please contact us at email@example.com after the return is processed and we will adjust the points for you.
Can I wear my Vibe Jewelry in water?
Yes, you can wear your jewelry in both saltwater and freshwater. However, we do not recommend wearing it in hot tubs or pools with chlorine, as the chlorine can cause the sterling silver to tarnish.
What is the difference between polishing and cleaning my jewelry?
Polishing is a process that involves using a buffing wheel and multiple compounds to remove scratches, lines, and tarnish from a piece of jewelry. This process can take up to an hour to complete, and will make the jewelry look brand new. Cleaning, on the other hand, involves using an industrial strength ultrasonic machine and high-pressure steamer to remove dirt and grime from the jewelry. A quick clean can be completed in just a few minutes.
Do you offer jewelry repair services?
Yes, we offer jewelry repair services for our Vibe pieces. If one of your Vibe pieces breaks, please send us an email at firstname.lastname@example.org with photos of the broken jewelry. Our silversmiths will assess the damage and determine the best course of action, which may include replacing the piece or fixing the original piece..
Why is my silver jewelry turning colors?
Tarnishing is a common issue with silver jewelry and can cause the surface of the jewelry to change color. However, tarnishing only affects the surface and can easily be polished away. One way to reduce the likelihood of tarnishing is to wear your sterling silver jewelry frequently, as the oils from your skin can help prevent it. If you prefer a metal that doesn't tarnish, 14k gold is a good alternative.
Do you clean customer pieces?
Yes, we offer complimentary cleaning services for customer-owned jewelry. If you are visiting our store, you can ask us to clean your Vibe jewelry while you wait. If you are not able to visit our store, you can send your jewelry to us through the mail. Please include a note with your request and send it to our PO box. Please note that you are responsible for all shipping costs and insurance.
Vibe Jewelry / Into the Blue, LLC
P.O. Box 1567
St. John, USVI 00831
How can I clean my own jewelry?
There are a few different methods you can use to clean your jewelry at home. For silver jewelry, we recommend using a polishing cloth to remove tarnish or any discoloration..
What is 14K Gold and Sterling Silver?
At Vibe, we offer both 14K gold and sterling silver jewelry. 14K gold is typically a pale yellow or golden color and is a good choice for everyday wear. The "k" in "karat" refers to a unit of measure used to determine the purity of gold. Pure gold, or 24K gold, is 100% gold. So, 14K gold is 58.5% gold, with the rest of the metal being an alloy that is added to make the gold stronger. The higher the percentage of gold, the softer the metal, which makes it less suitable for everyday wear. That's why many jewelers, including Vibe, choose to work with 14K gold.
Sterling silver is a more affordable metal that is widely used in jewelry. Our sterling silver is finished with rhodium to give it a more durable, tarnish-resistant finish. However, it's still important to keep your silver jewelry dry and to avoid exposing it to water, chemicals (such as hair spray and sunscreen), and chlorine. If your sterling silver jewelry does tarnish, it can be polished to restore its shine.
What is rhodium?
All of our Sterling Silver jewelry is coated with a rhodium finish. Rhodium is a rare and precious metal that has a high luster and helps to prevent tarnishing. However, the rhodium coating is not permanent and may wear off over time. To restore the shine to your rhodium-coated jewelry, we recommend having it polished and re-plated with rhodium every six to eight months.
Which metal is the best choice for jewelry?
There is no one "best" metal for all jewelry. 14K gold and sterling silver both have their own pros and cons. 14K gold is generally more affordable, but if you are concerned about losing an expensive piece, you may want to consider sterling silver.